The statutory right to withdraw from the contract after the reception of the goods and making the payment
You have the right to withdraw from this contract within 14 days from the moment you gain possession of the item, without giving any reason.
To exercise the right to withdraw from the contract, please inform the company ID’eau sp. z o.o. sp.k., ul. Wiśniowa 1, 44-144 Żernica, firstname.lastname@example.org, about your decision to withdraw from this contract by way of a clear statement, with a letter sent by post, by fax or email.
You can use the model withdrawal form below.
Then please send back or return the item to us immediately, but no later than 14 days from the day when you informed us about your withdrawal from this contract.
ID’eau sp. z o.o. sp.k.
ul. Wiśniowa 1
with the note: “return – online shop”
We can hold refunding of payment until the time of reception of the item or until the return of the proof of its sending back, depending on which event occurs first.
The Client bears the direct costs of returning the item to the store.
You are only responsible for reducing the value of the item resulting from using it in a different way than it was necessary to establish the nature, characteristics and functioning of the item.
Consequences of withdrawal from the contract
If you withdraw from this contract, we will refund you all payments received, including the costs of delivery of the item (except additional costs resulting from the selected method of delivery, other than the cheapest regular method of delivery offered by us), immediately, but no later than 14 days from the day when we are informed about your decision to exercise the right to withdraw from this contract. We will refund payment with the same methods of payment as used by you in the original transaction, unless we receive from you a different instruction.
Model statutory form of withdrawal from the contract
(fill in the form and send back only if you intend to withdraw from the contract)
– Addressee: Aqua Vivre Sp. z o.o. Produkcja Sp. K., 43-190 Mikołów, ul. Karola Darwina 8, email@example.com
– I / we (*) hereby inform about my / our withdrawal from the contract of sale of the following items (*)
– Date of conclusion of the contract (*) / reception (*)
– Name and surname of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if the form is sent in the paper version)
(*) Delete as applicable.